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From there, they can view their rewards balance and. Hcahranswers customer support is available 24/7 to assist employees with any questions or concerns related to the hca employee portal. The team of helpful customer service agents is. To access the hcahranswers. Knowledgebase to find information about hr policies and programs, as well as leverage the case management system. To register for hca rewards, the employee must first go to the hcahranswers website and click on the hca rewards link. If the facility does not use hcahranswers, the.